Privacy policy
Last updated September 25, 2026
This policy explains what personal information Nativa collects, why, and the choices you have. We keep it short and plain on purpose.
What we collect
- Order details: your name, shipping and billing address, email, phone (if you give it) and what you bought. Card details go directly to the payment processor; we never see or store your full card number.
- Email sign-up: your email address, only if you choose to join our list.
- Messages: anything you send to hello@nativa.com.
- Device and usage data: basic information such as browser type, pages viewed and how you arrived at the site, collected through cookies and similar tools.
How we use it
- To process, ship and support your order, including refunds.
- To send order and shipping emails.
- To send marketing emails, only if you opted in. Every email has an unsubscribe link.
- To understand how the site is used, measure our ads and prevent fraud.
Who we share it with
We share information only with service providers who help us run the store, such as our e-commerce and checkout platform, payment processors, our fulfillment partner and shipping carriers, email providers, and analytics and advertising partners. They may use it only to provide their service to us. We may also disclose information when the law requires it.
Cookies and advertising
If we use advertising tools (for example Meta or Google), they may set cookies to measure which ads led to a visit or purchase. Where the law treats this as “selling” or “sharing” personal information, you can opt out on our Do not sell or share my info page. We honor Global Privacy Control (GPC) browser signals as an opt-out.
How long we keep it
We keep order records as long as needed for tax, accounting and legal reasons, and marketing data until you unsubscribe or ask us to delete it.
Your rights
Depending on where you live (including California, Colorado, Connecticut, Virginia and other US states), you may have the right to know what we hold about you, get a copy, correct it, delete it, and opt out of its sale, sharing or use for targeted advertising. Email hello@nativa.com with the request and the email you ordered with. We verify your identity by email and reply within 45 days. We will not treat you differently for using these rights.
Children
This site is not directed to children under 16, and we don’t knowingly collect their information.
Security
We use reputable providers and encrypted connections, and we limit who can access your information.
Changes and contact
If we change this policy we update the date above. Questions: hello@nativa.com.